Mystery Driver Home
Customer Service
Feedback

Why Have a Mystery
Driver Program?



Dissatisfied customers are likely to tell many others about their experience

The use of actual customers to provide feedback reduces any perception of favoritism or bias

Mystery Drivers help determine whether customers' actual experiences are as intended

Customer involvement creates customer loyalty

Feedback

You get much more than just customer feedback


Registered customers agree to participate monthly via email in one minute customer surveys. This allows us to build a database of thousands of customers with information you may use for:
  • Marketing
  • Communications
  • Focus groups
  • Ideas


Real Time Access to Customers


In addition to customer feedback, you will receive a detailed report that identifies trends in your customer’s experiences.