Mystery Driver Home
Customer Service
Feedback

Why Have a Mystery
Driver Program?



Dissatisfied customers are likely to tell many others about their experience

The use of actual customers to provide feedback reduces any perception of favoritism or bias

Mystery Drivers help determine whether customers' actual experiences are as intended

Customer involvement creates customer loyalty

Customer Service

Drivers fill out a survey form regarding policy compliance, customer service, facility appearance, and overall quality as well as driving experience such as signage, alerts, and mobility. If desired, questions about additional customer contact channels can be added to the fully customizable survey.

Internet Reporting:

Customers will log their reports online and your company can receive real-time reporting information.