Tamer Partners Corporation

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Outsource Your Quality Monitoring to Your Customers!

Finally a mystery shopper program tailored to the toll, transportation, banking, and other drive through industries! The mystery driver services of Tamer Partners Inside Out program allow you to view your company's service through your customers' eyes in real-time, and learn ways to improve it.

Most mystery programs rely on “hired” customers that may not be fully committed to your industry or customer base.

Why choose us? Inside Out mystery driver services allows your customers to be part of the process. Involved customers equal loyal customers – that have a personal investment in the success and value of the program.
How it Works

Actual Toll Customers:
Actual toll customers will register to become a mystery driver. Each month customers will be chosen at random. Selected drivers must fulfill certain obligations that can be done during their normal commute.

We provide an online training in which mystery drivers will learn what to look for and report on. They will be asked to complete a report via web or through the TPC call center. Each driver will earn an incentive for their participation.

I loved the program! Thanks for letting me participate. It made me feel like I could make a difference in everyone's experience on the Tollway!
- 2006 Mystery Driver Participant (actual Tollway customer)
Why Have a Mystery
Driver Program?


Dissatisfied customers are likely to tell many others about their experience

The use of actual customers to provide feedback reduces any perception of favoritism or bias

Mystery Drivers help determine whether customers' actual experiences are as intended

Customer involvement creates customer loyalty